Deliver Exactly What Was Ordered
Deliver On Time, Every Time
Deliver Exactly What Was Ordered
Deliver On Time, Every Time
Deliver Exactly What Was Ordered
Deliver On Time, Every Time
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Deliver Exactly What Was Ordered

Peace of Mind with Every Order

At PromotionalProducts.com, we understand that choosing the right promotional products from the millions of options can be overwhelming. That’s why we’re committed to giving you peace of mind throughout the entire process. 

As a full-service promotional products company, we handle everything from idea generation to fast delivery. You can trust us to take care of the details, so you can focus on what matters most—your business.

Our dedication to your satisfaction is backed by two powerful guarantees:

Time Assurance Guarante

We guarantee your promotional products will arrive on time and as ordered for your event, or we will refund your purchase and provide additional support to rectify the situation. If your products don’t arrive on the scheduled delivery date, you’ll receive a full refund and a 25% discount on your next order.

Ultimate Satisfaction Assurance

We stand behind the quality of our products. If you are not completely satisfied with your promotional products within 30 days, simply return them for a full refund. Our straightforward return process covers all unused products, ensuring that your investment is risk-free. We want you to feel secure knowing that your satisfaction is our top priority.

Whether you’re looking for a single standout product or a complete promotional campaign, we’re here to guide you every step of the way. Our goal is to make your experience as seamless and stress-free as possible. With our expert team and unwavering guarantees, you can rest easy knowing that your brand is in capable hands.

Our Seamless Order Process: Here’s How It Works

Step 1: Ideas

We’ve Sent You Ideas

You told us your budget, promotional objective, quantity needed and delivery deadline. Our team has curated a selection of promotional product ideas tailored to your brand and needs. Take a moment to review them, and let us know which ones catch your eye.

Step 2: Request a Formal Quote

Interested in a Quote?

If you’re ready to move forward, just let us know. We’ll provide you with a detailed, formal quote outlining the costs and options for your selected products.

Step 3: Receive Formal Quote

Receive Your Formal Quote

After your request, we’ll promptly send you a formal quote. This quote will include all the details you need to make an informed decision.

Step 4: Provide Approval

Approve Your Quote

Once you’re happy with the quote, simply provide your approval. This step confirms that you’re ready to proceed with your order.

Step 5: Payment Link

Secure Your Order

You’ll receive a link for payment via credit card. Prefer another method? We also accept EFT or prepayment by check. Choose the option that works best for you.

Step 6: Payment & Artwork Submission

Submit Payment & Artwork

After making the payment, please send us your artwork in vector format (.Ai or .EPS). This ensures that your branding is perfectly captured on your promotional products.

Step 7: Sales Order

Receive Your Sales Order

We’ll send you a Sales Order that includes an estimated in-hands date for your products. This keeps you informed about when to expect your delivery.

Step 8: Product Proof

Review Your Product Proof

Before production begins, we’ll send you a proof of your product. This is your chance to ensure everything looks just right.

Step 9: Proof Approval

Approve Your Product Proof

If everything meets your expectations, simply approve the proof. This approval greenlights us to start production.

Step 10: In-Hands Update

Get an In-Hands Date Update

If there are any changes to your anticipated in-hands date, we’ll notify you immediately. We aim to keep you in the loop every step of the way.

Step 11: Tracking Details

Track Your Shipment

Once your products are on their way, we’ll provide you with tracking details so you can monitor the progress of your delivery.

Step 12: Product Delivery

Receive Your Products

Your promotional products have arrived! We hope they exceed your expectations!

Step 13: Build Your Community

Build Your Community

Your journey doesn't end with delivery—it begins! The promotional products you’ve chosen aren’t just items; they’re tools to foster connection, spark conversations, and strengthen relationships. As you distribute them, you’re building a community around your brand, creating lasting impressions and shared experiences.

Step 14

Measure Impact and Celebrate Success

Analyze the results of your promotional campaign. Track metrics like engagement, brand awareness, and sales impact. Share success stories and key learnings with stakeholders. Take time to recognize your team's efforts and celebrate your achievements together. Use these insights to inform and enhance future marketing initiatives.

Step 15

Spread the Word

Share your positive experience with colleagues and industry peers. If you found value in your promotional products campaign, consider recommending promotionalproducts.com to others who might benefit from their services. Word-of-mouth referrals can be powerful in business networking.

Your Brand, Our Commitment

At PromotionalProducts.com, our job isn’t done until you’re completely satisfied. From the moment you receive your products, we’re here to ensure everything is just as you envisioned. If you have any questions, need additional support, or are ready to start planning your next campaign, we’re just a call, text, or email away.

Our full-service approach means that we don’t just deliver products; we deliver confidence. With our Time Assurance Guarantee and Ultimate Satisfaction Assurance, you can trust that your promotional products will meet your expectations—on time, every time. When you work with us, you’re partnering with a team that’s dedicated to your success. Let us take the stress out of your promotional product needs, so you can enjoy the benefits of a successful and impactful campaign.