Frequently Asked Questions
01.General Information
Promotional products are items branded with your company’s logo or message, used for marketing or promotional purposes. They can range from pens and mugs to apparel and tech gadgets, helping increase brand awareness and customer loyalty.
Promotional products serve as tangible reminders of your brand, fostering customer loyalty, increasing brand visibility, and creating a lasting impression. They are effective tools for marketing campaigns, giveaways, and building strong customer relationships.
We offer a wide variety of promotional products, including apparel, drinkware, tech accessories, writing instruments, office supplies, and eco-friendly products. You can browse our full catalog on our website.
02.Product Customization
You can customize products by uploading your logo or design during the ordering process. Our online design tool allows you to adjust the placement, size, and color of your artwork.
We accept high-resolution files in formats such as AI, EPS, PDF, PNG, and JPEG. For the best results, we recommend vector files (AI, EPS, or PDF).
Yes, we provide a digital proof for your approval before production begins. This ensures that your design is exactly how you want it.
Color options vary depending on the product. You can view the available colors on each product’s page. We also offer Pantone color matching for an additional fee.
Yes, the minimum order quantity varies by product. This information is listed on each product’s page under the pricing section.
03.Ordering Process
You can place an order directly through our website. Simply select your product, customize it with your design, and follow the prompts to complete your purchase. If you need assistance, our customer service team is here to help.
Yes, we offer samples for most of our products. You can request a sample on the product page or contact our customer service team for assistance.
After placing your order, we’ll provide a digital proof for your approval. Once approved, we proceed with production, followed by quality checks, packaging, and shipping. You’ll receive updates at each stage of the process.
If you have an account with us, you can easily reorder by accessing your order history. Select the order you want to repeat, and follow the steps to place it again.
Orders can be modified or canceled if they have not yet entered production. Please contact our customer service team as soon as possible to request changes.
04.Pricing and Payments
Pricing is based on the product, customization options, and the quantity ordered. Bulk orders typically receive discounts. All pricing details are provided on each product’s page.
Yes, we offer discounts for bulk orders. The more you order, the lower the price per item. Details are available on the product pages.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For large orders, we may also offer credit terms upon approval.
No, we are transparent with our pricing. All costs, including setup fees, are clearly listed during the checkout process.
Yes, we offer credit terms for qualified customers. Please contact our finance department to discuss credit options.
05.Shipping and Delivery
We offer several shipping options, including standard, expedited, and international shipping. Shipping costs depend on the weight of your order and the destination. You can calculate shipping costs during checkout.
Delivery times vary based on the product and customization options. Generally, orders are delivered within 7-10 business days after proof approval. Expedited options are available for faster delivery.
Yes, we ship to most countries worldwide. International shipping costs and delivery times will be calculated at checkout.
Yes, once your order ships, you will receive a tracking number via email. You can use this number to track your order online.
If your order arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement if necessary.
06.Returns and Refunds
We accept returns on non-customized products within 30 days of delivery. Customized products are non-returnable unless there is a defect or error on our part.
Customized products cannot be returned unless they are defective or there was an error in production. Please review your digital proof carefully before approving your order.
To request a refund or replacement, contact our customer service team with your order number and details of the issue. We will assist you in resolving the problem.
If you receive the wrong product, please contact our customer service team immediately. We will arrange for a replacement to be sent to you as soon as possible.
07.Product Information and Quality
We use a variety of materials depending on the product, including cotton, polyester, stainless steel, and eco-friendly options like recycled plastics. Material details are listed on each product’s page.
Yes, we offer a range of eco-friendly and sustainable products. Look for our eco-friendly symbol on product pages to identify these items.
Care instructions vary by product. Detailed care instructions are provided on the product’s page or with the delivered item.
We stand by the quality of our products. If there are any defects in materials or workmanship, we will replace the product or issue a refund. Warranty details vary by product and are provided on the product page.
08.Technical Support
During the customization process, you’ll be prompted to upload your logo or artwork. Accepted file formats include AI, EPS, PDF, PNG, and JPEG.
Our design team is here to help! We offer free design assistance to ensure your promotional products look exactly how you envision them. Contact us to discuss your design needs.
Absolutely! Our customer service team can guide you through the selection process, helping you choose the products that best align with your branding goals and budget.
09.Account and Privacy
You can create an account by clicking the “Sign Up” button on our website. Follow the prompts to enter your information and set up your account.
We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your privacy and security are our top priorities.
Log in to your account to manage your settings, including updating your contact information, changing your password, and viewing your order history.
We use your contact and order information to process and deliver your orders. We may also send you promotional emails if you opt-in. We do not share your information with third parties without your consent.
10.Special Programs and Services
Yes, we offer a loyalty program where you can earn points on purchases, which can be redeemed for discounts on future orders. Details are available on our website.
Yes, we offer custom web store solutions for businesses. These stores allow your employees or clients to order branded merchandise directly. Contact us for more information.
Our group buying services allow multiple buyers to pool their orders for significant discounts. This is ideal for organizations or associations looking to purchase promotional products in bulk.
We regularly offer discounts and promotions. Sign up for our newsletter or visit our website to stay updated on the latest deals.